Since my days with ERP systems I feel that much has moved on. It has now become a lot more "social" and cloud-based
My interest is specifically with SalesForce.com as a neighbour has one of their CRM systems and has some concerns regarding scalability.
The major players in CRM
According to WikiP (Gartner) the major players in CRM are as follows:
My interest is specifically with SalesForce.com as a neighbour has one of their CRM systems and has some concerns regarding scalability.
The major players in CRM
According to WikiP (Gartner) the major players in CRM are as follows:
- SAP - CRM module - see also my page on ERP
- Oracle CRM
- SalesForce.com - a company founded in March 1999 by former Oracle executive Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez
- Microsoft CRM - aparently MS are supposed to be releasing a CRM solution in 2011
- Amdocs
- then others
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- Salesforce ups ante against Oracle with Database.com launch
- Database.com
- salesforce.com - a company specializing in software as a service (SaaS)
- salesforce.com on WikiP
- CRM on WikiP
- Progress Software - seem to make a big thing about SOA (Service Oriented Architecture)
- Microsoft CRM
- SAP CRM - This would only be an add-on module like BI, Retail and FI/CO to an SAP implementation.
- Oracle CRM
- SugarCRM
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